What types of clients do you work with?
We work with a diverse group of companies, which include fresh startups, large corporations, small businesses, and retail giants. We also enjoy an occasional collaboration with like-minded creatives. Ideally we prefer to work with clients that take interest in pushing industry boundries, isn’t afraid of challenges, and appreciates our attention to detail.
How long will I have to wait to receive replies to my emails?
When reaching out as a new client to inquire about a project, you can expect a reply within 1-2 business days. If you are already a client of ours, and you are reaching out to get an estimate or chat about a new job, you can expect a reply within 24 hours. Emails that are delivered throughout the duration of a project have a 1-4 hour turnaround during working hours.
What is your typical turnaround time for a design project?
Project turnaround times are entirly dependent on the scope of the project and final deliverables. Most deadlines can be accommodated with proper notice, quick client feedback and if applicable an additional rush fee.
How is YOUR ESTIMATE determined?
Your project estimate is determined by the amount of hours it will take to manage, design, and prepare final files for print. Additional services and supplies, the creative experience and unique skill-set of the designer, and the specific reproduction rights will also determine your estimate amount. The fees and expenses shown on estimates are minimum estimates only, unless stated as a flat fee. Final fees and expenses will be shown when the invoice is rendered. However, your approval shall be obtained for any increases in fees or expenses that exceed the original estimate.
Is a down payment required? Is it non-refundable?
All projects above $1,000 require a 50% down payment unless stated otherwise in the project agreement. In the unlikely event, down payments are partially refundable depending on final project hours and cost of expenses. If final project hours exceed the down payment, you will recieve an invoice for the additional hours and expenses incurred.
Do I own the complete rights to the artwork once paid for?
Depending on the conditions defined in the project agreement, you are entitled to the designated reproduction rights when the project is completed and paid in full. Artwork property rights are not included unless specially requested. Clients will receive unlimited rights to use artwork for their brand, but will be restricted on usage for reselling on products or handing off to other entities. Reba Renee Design Studio owns the copyright to all images created during your project and has the right to use these images for educational purposes and in promotional materials for the Reba Renee Design Studio business (online and in print).
How does our design process typically work?
Many will use what we like to call the “drive-thru” design process. This process includes art direction by the client and has a quick turnaround time. At our studio, we strive to aim higher. To do that, we have created a design process that ensures brands to thrive. Once the creative brief has been approved, the project will have 4 phases:
Phase 1: Research
To create your success story, we listen first. Project worksheets are given to gain clarity on your business, goals, and target audience. We then do a full 360° in-depth dig of your network and system by researching competitors, target markets, and industry trends. Uncovering this information will help us plan for perfection and generate ideas and communication solutions that will give you the best outcome.
Phase 2: Strategy
After the creative brief is approved, the next step is brainstorming. This is when we gather all of our research and use it to reimagine your future. The combination of analysis, inventive thinking and creative intelligence helps us to establish the best strategy for your business. We then conceptualize creative materials and draw out wireframes that will align with your needs and goals of the project.
Phase 3: Explore
This is when we put the pedal to the medal. The design phase involves the exploration and development of concepts. Each idea presented will be unique, memorable, and personal to your brand, target audience, and future business goals. We will present the best visual solutions, dig deep into each option together, exercise revision requests and then work to prepare each piece for their journey into reality.
Phase 4: Launch
Our final phase involves client review and refinement. After the final touches are put in place, and art has been approved, the delivery of press-ready files are then delivered to you. At this time print collateral will be printed and digital files are uploaded. This is when all of the hard work pays off. Your message has been translated into a tangible piece that can be seen and experienced by your audience and the world around.
When can I expect the first round of design concepts for my project?
Currently, the time it takes to deliver first round of design concepts is up to two weeks from the date of estimate/proposal approval. However, this could change depending on the scope of your project. A timeline that suits your project needs, and our studio availability, will be developed and provided in your estimate/proposal for review.
Can I cancel my project before completion?
You may cancel the project at anytime. However, in the event of cancellation of a project, ownership of all copyrights and the original artwork shall be retained by Reba Renee Design Studio. A cancellation fee for work completed, based on the contract price and expenses already incurred, will have to be paid by the client.
How do you take payments?
We offer a variety of payment options, which include: direct online payment, check, and ACH transfer. All invoices are payable within 30 days of receipt unless stated otherwise on the invoice. A 10% monthly late fee will be applied to all overdue balances. Final artwork and/or design files will be released to the client upon receiving full invoice payment.
How will I receive my design deliverables?
Once the project is completed, and paid in full, you will receive your final design deliverables either directly through email or a dropbox link depending on the size of the files. Some typical formats to expect are AI, EPS, JPG, PNG, PDF.
Can I make changes to my design(s) after the project is complete?
Depending on the conditions defined in your project agreement, you are entitled to the designated reproduction rights when the project is completed and paid in full. If rights to change the design are not included, you may reach out to Reba Renee for a free estimate on the update.
How big is your staff and how does that affect the client and your results?
Our staff size is small and we plan to stay small for a while. We prefer it this way, because it helps our work stay clear and cohesive. It also makes communication throughout a project easier for both parties. Staying small also aligns with our focus on quality and attention to detail. As opposed to quantity and speed, which we like to call the “drive-thru” process. Even though we are small, we are mighty and love any opportunity to dive into a big project. On the occasion that we do need help, we have a pretty good network of talent in the area to collaborate with.
Do you handle print production for your clients?
Given the opportunity, we always prefer to coordinate and oversee the production of our print projects. It allows us to make sure that the finished product meets our standards (the level of quality print production can vary greatly). This includes our assistance with deciding on production methods, contacting printers, getting quotes, choosing materials, creating press-ready files, and checking proofs. This service is available upon request.
